Shipping options: List the shipping methods available (e.g. standard, expedited) and any associated costs.

Processing time: Processing is immediate and production takes 1-3 business days. Due to the quick turnaround and our business model, we cannot accept any cancelations.

Shipping time: Orders may arrive between 4-10 days. Delivery times vary depending on your location and shipping method. We will make our best efforts to meet any estimated delivery dates, but we cannot guarantee delivery dates. We are not responsible for any delays in delivery due to events beyond our control, such as weather, customs, or carrier delays

Tracking:

Shipping restrictions: We currently only ship within Mexico.

Delivery errors: If there is an error with the delivery of your order, please contact our customer service department as soon as possible to report the issue. We will investigate the issue and work to resolve it as quickly as possible. If the error is due to an issue with the shipping carrier, we will file a claim with the carrier and provide you with a replacement order or a refund. If the error is due to an error on our end, we will take full responsibility and provide a replacement order or a refund, depending on your preference.

We ask that you provide accurate delivery information when placing your order to ensure that your order is delivered to the correct address. If you provide incorrect or incomplete delivery information, we cannot be held responsible for any resulting delivery errors.

We strive to provide accurate estimated delivery dates, but we cannot guarantee that your order will be delivered on a specific date or time, as delivery times may vary due to unforeseen circumstances or issues with the shipping carrier.

If you have any questions or concerns about our delivery error policy, please don't hesitate to contact us


Shipping delays: We are not responsible for any delays in delivery due to events beyond our control, such as weather, customs, or carrier delays.

Return policy: We have a refund and return policy in place that outlines the terms under which we will accept returns and issue refunds. Please refer to our refund and return policy for more information. All returns and refunds are subject to our discretion and we reserve the right to refuse any returns or refunds that do not meet our criteria.

Customer service: Contact us at contact.dekoor@gmail.com, and we will promptly respond to your inquiries.