Frequently Asked Questions
Please don’t hesitate to email us at contact.dekoor@gmail.com any time of the day and we will get back to you during our office hours from 9am – 5pm.
What are your shipping costs?
At Dekoor, we offer free shipping. You will notice this at checkout. However, we currently only ship within Mexico.
Is my country available for shipping?
We currently only ship in Mexico. We anticipate offering shipping worldwide as soon as possible.
What printing materials do you use?
We offer three difference materials: Canvas (a heavy duty fabric made cotton which stretches over a wooden frame). Baryta (Premium paper - It is often used for fine art photography printing, and is known for its high quality and archival properties). Lastly, we also offer Matte & Cotton paper (Commonly used for high-end printing application, Matte & Cotton is a type of coated paper that has a soft, velvety texture to the touch. This is achieved by applying a special coating to the paper that creates a smooth, matte finish with a slightly plush feel).
Will you restock items?
Absolutely! We restock whenever we run low on certain items.
What if I don’t receive my product?
Contact us at your earliest convenience and we will locate your order.